Own A Rental Property? Here Are Some Tips To Ensure Customer Happiness

Published On: September 17, 20210 Comments on Own A Rental Property? Here Are Some Tips To Ensure Customer HappinessTags: , Last Updated: February 4, 20244.3 min read

Rental properties make a great investment. You can rent out your property and it pays for itself, most of the time. It’s like having a second paycheck that you don’t have to do any work for! However, how can you ensure your renters stay happy? 

Own A Rental Property

Keeping your tenants happy means they will be willing to pay their rent on time every month, without giving you a hard time when it comes to maintenance and repairs – because everything is in good working order and up to date! They also won’t treat your home like a college frat house, which is often what happens when students rent your properties. Here are some tips to ensure customer happiness with your rental property:

Ensure your properties are well kept

It doesn’t matter if you’re renting an apartment or a single-family home – make sure your properties are kept in good working order. This means having a regular inspection done once a year or so to check for any cracks, leaks, bugs, and other problems with the property. If any damage is found during the inspection, get it fixed right away. Keep your property well maintained and it will make a good first impression on potential renters. You can do this yourself, or for instance, if you live in Florida, hire out professional Miami property managers that specialize in rental property maintenance. This can save you both time and money for your properties.

Make your property pet friendly

Pets are part of the family, and most pet owners want to be able to bring their furry friends with them when they move. If you don’t allow pets in your rental properties, you might lose out on some prospective tenants. This also means that if there is any damage done (such as holes chewed in the carpet or scratches on the floor), your renters are responsible for the repairs. However, you might be able to charge a higher security deposit or an extra monthly fee if they have pets at your rental property. Also, make sure to include a “pet addendum” in the lease agreement so everyone is on the same page.

Allow tenants to make minor repairs

Most tenants can handle minor home repairs, especially if they are being made aware of the damage beforehand. If there is a problem with your property that would only take an hour or so for them to fix, allow them to do so. It could save you time and money in the long run. The same goes for if they break something in the property – you’d rather let them fix it than replace the item. This shows your tenants that you are easy to work with and flexible, which gives them more incentive to be responsible, pay their rent on time every month, keep the property clean and not abuse your rental home.

Own A Rental Property - tennants

Don’t enter without notice

If you are curious about what is going on with your rental property now and then, always give tenants notice before entering.  That way they aren’t caught off guard or doing something that could be misconstrued as suspicious. Also, they know you’re taking an interest in your properties instead of just collecting rent money – which makes them feel more comfortable as tenants. If your tenant is away from the property for an extended period, make sure to check in on their house and water plants or bring in the mail. Many renters will appreciate you looking after their property while they are away.

Offer a quick response time

If anything needs to be fixed in their home, be sure to tell them what needs to be fixed and when they can expect the issue to be resolved without any unnecessary delays or excuses. When you have tenants, to build a healthy relationship, communication is key. And if you need to communicate with them frequently about routine matters, then you are probably the reason they are looking for a new place to live anyway. Good communication can make or break your relationship with tenants! 

Provide a written lease agreement

When you have tenants, having a written lease agreement will save everyone a headache in the future. Tenants should have access to this agreement at any time and need to sign off on it before moving in. This gives them a clear picture of what you expect from them while living in your rental property, including late fees and pet policies. Also,  make sure to outline your responsibilities as a landlord. This way, neither party has any questions about what is expected of them and there are no holding patterns when something needs to get done.

As you may see, there are many tips and tricks of the trade that will help ensure customer happiness. Not only will your tenants feel more at home, but they’ll want to stay there for a while! Make sure to keep these in mind so that you can make your tenants happy and stay in business for a long time.

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